Warranty Service Policy

I. Overview of Service Policy

Thank you for choosing AIRSEEKERS. We are committed to providing you with high-quality products and excellent service.

AIRSEEKERS provides warranty coverage for original products (hereinafter referred to as the “Product(s)”) purchased from officially authorized retailers and not intended for resale. The following sets forth the terms and conditions of AIRSEEKERS’ Limited Warranty Service.

Please read these terms carefully and make sure to register your Product to enjoy the full warranty benefits.

By using an AIRSEEKERS Product, you acknowledge that you have read and agree to comply with this policy. In the event of any conflict arising from translation, the English version shall prevail.

II. Warranty Service

AIRSEEKERS Warranty Service covers defects in materials or workmanship that occur under normal use during the applicable warranty period.

You may apply for Warranty Service if the following conditions are met:

The Product has been used and maintained normally within the specified warranty period, and the defect is caused by a defect in materials or workmanship rather than by human factors.
The Product has not been disassembled, modified, or fitted with additional components without authorization, and the failure is not caused by human factors.
A valid proof of purchase or supporting document can be provided.

III. Non-Warranty Service

If an AIRSEEKERS authorized dealer determines that the Product is an official and genuine original Product, but the defect or damage does not meet the conditions for AIRSEEKERS Warranty Service, or the Product is outside the warranty period, the authorized dealer will provide paid repair services for the defective Product.

Services not covered by this warranty may incur additional charges for inspection, replacement parts, labor, transportation, and other related costs.

The following circumstances are not covered by free Product Warranty Service:

Hardware and software products that are not AIRSEEKERS-branded products, even if such products are sold together with AIRSEEKERS Products.
Other AIRSEEKERS-branded hardware and software products that are not robotic lawn mowers.
Products that have been modified without authorization.
Parts subject to natural wear and tear during normal use (such as blades, fan blades, blade discs, bumpers, and ground stakes), as well as tool accessories.
Product failures or damage caused by failure to install, use, or operate the Product in accordance with the user manual.
Product performance degradation, failure, or damage caused by failure to perform routine maintenance and cleaning in accordance with official maintenance requirements.
Product damage caused by the use of third-party components, improper accessories, or parts not intended for the designed purpose.
Damage caused by personal reasons or accidents, including but not limited to impact from foreign objects, drops, or other accidents.
Product damage caused by improper use of water, such as water ingress resulting from washing with a high-pressure washer or immersing the Product in water.
Cosmetic damage, including but not limited to scratches, dents, and breakage.
Product damage caused by uncontrollable events such as fire, flood, lightning strikes, or traffic accidents.
Defects caused by normal wear or aging.
Product damage caused by improper use or storage of the battery pack, charger, or charging station.
Product labels or serial numbers that have been removed or altered.
Failure to send the relevant item(s) within 7 days after contacting AIRSEEKERS and confirming the Warranty Service.
Failure to provide valid proof of purchase or supporting documents, or forgery or alteration of such documents.

IV. Warranty Period

Most major components of AIRSEEKERS Products are covered by a 36-month warranty from the date you receive the Product.

The warranty period for certain components may vary. Please refer to the Product Warranty Scope and Period below for details.

Note: The SIM card includes approximately 2 months of data and is valid for 12 months from the date the data service is activated. The service will automatically stop once the included data has been used up.

If the SIM card still has remaining data but can no longer be used, the card may have expired. In such cases, if you still need to use the SIM card service, we recommend recharging the SIM card.

Warranty Scope and Period

Module	Component	Warranty Period	Maintenance Recommendations	Warranty Description
Robotic Lawn Mower	Drive Wheel Motor	3 years	—	Quality issues such as burnout or demagnetization not caused by abnormal use
Robotic Lawn Mower	Mowing Motor	3 years	—	Quality issues such as burnout or demagnetization not caused by abnormal use
Robotic Lawn Mower	Vision Module	3 years	Keep the lens clean	Failures or command-related issues not caused by human factors or external forces
Robotic Lawn Mower	PCBA	3 years	—	Failures or command-related issues not caused by human factors or external forces
Robotic Lawn Mower	Charging Station	3 years	Keep the copper charging contacts clean	Failures or quality issues not caused by abnormal use
Robotic Lawn Mower	RTK Base Station	3 years	—	Failures or quality issues not caused by abnormal use
Robotic Lawn Mower	Battery Pack	2 years	When not in use for an extended period, ensure that it is stored fully charged and fully recharge it once every three months	Abnormalities of the battery cells and BMS circuit board not caused by human factors, external forces, or abnormal use
Wear Parts	Blade Disc	None	Keep clean; replace if damaged	Replace when worn
Wear Parts	Blade Disc Protective Strip	None	Keep clean; replace if damaged	Replace when worn
Wear Parts	Omni-directional Wheel	None	Keep clean; replace if damaged	Replace when worn
Wear Parts	Blade	None	Replace when worn	Replace when worn
Wear Parts	Drive Wheel Tire	None	Keep clean; replace when severely worn	Replace when worn
Wear Parts	Bumper	None	Keep the gaps clean and free of debris	—
Others	Complimentary Gifts	None	None	Promotional and complimentary items are not covered by warranty

Warranty Service is available only at regional service locations authorized by AIRSEEKERS. Please use the shipping label provided by AIRSEEKERS to return the Product.

If fulfillment of the warranty would result in a violation of national or international foreign trade regulations, embargoes, and/or other sanctions, AIRSEEKERS shall be exempt from its warranty obligations.

V. Warranty Service Process

Contact the AIRSEEKERS Customer Service Team: Support@airseekers.ai

Contact the AIRSEEKERS Customer Service Team (Support@airseekers.ai) and provide the proof of purchase, Product serial number, order number, Product photos, packaging photos, and other necessary information to confirm warranty eligibility. After your eligibility has been reviewed and approved by Customer Service, you will receive the Product warranty requirements and return instructions.
Carefully pack the Product and all of its accessories securely in accordance with the packaging instructions in the Quick Guide. If the returned Product is damaged during transportation due to failure to pack it in accordance with the packaging requirements, AIRSEEKERS will not be responsible for such damage. Repairs for such damage will be treated as non-warranty repairs and may be subject to corresponding repair charges.
The AIRSEEKERS repair team will inspect and diagnose the Product and determine the repair costs accordingly. If the Product failure meets the warranty conditions, the repair will be performed free of charge. If the issue is outside the scope of warranty coverage, the repair costs will be communicated to you by email.
After the user confirms and pays the repair costs, the repair team will begin the repair work.
After the repair is completed, we will conduct functional testing of the Product to ensure that everything is operating normally.
After the Product passes testing, it will be shipped back to you, and the shipping information will be sent to you by email. Please note that the repair process may take 5 to 10 business days.

Note: If you choose not to pay the repair costs, the Product will be returned to you, and you will be responsible for the return shipping costs.

Preparation Before Sending a Product for Warranty Service

Follow AIRSEEKERS’ service procedures.
Back up all data stored in the Product or otherwise ensure that such data is secure.
Remove all confidential, proprietary, and personal information from the device. If such information cannot be removed, modify it to prevent unauthorized access or ensure that it does not qualify as personal data under applicable law. AIRSEEKERS assumes no responsibility for any data lost or damaged in returned Products or Products submitted for Warranty Service, including confidential, proprietary, and personal information.
Provide AIRSEEKERS with any necessary passwords, if required.
Ensure that AIRSEEKERS can fully, freely, and securely access your device for after-sales service.
Remove all functional components, parts, optional parts, modified parts, and accessories that are not included with the AIRSEEKERS Product or are not covered by the after-sales service.
Ensure that the Product or component is not subject to any legal restrictions that would prevent its replacement or repair.
If the Product or component does not belong to you, obtain permission from the owner so that AIRSEEKERS can provide after-sales service to you.

Note: AIRSEEKERS aims to diagnose and resolve problems through telephone, email, or online chat. In some cases, the system may instruct you to download and install specific software updates. If the problem persists and cannot be resolved remotely, you may need to send your Product to a local service center designated by AIRSEEKERS or to an AIRSEEKERS factory for further testing.

VI. Other Statements

1. Replacement of Products or Parts

If Warranty Service involves the replacement of a Product or part, the replaced Product or part will become the property of AIRSEEKERS, and the replacement Product or part will become your property.

Only unmodified AIRSEEKERS Products and parts are eligible for replacement.

Replacement Products or parts provided by AIRSEEKERS may not be new, but they will be in good working condition and will be at least functionally equivalent to the replaced Product or part.

Replacement Products or accessories will receive the same Warranty Service for the remaining warranty period of the original Product.

A replacement Product or part will be assigned a new serial number (SN).

2. Your Other Rights

This Warranty Statement grants you additional, specific rights. You may also have other statutory rights depending on the applicable laws of your country/region or jurisdiction.

You may also have other rights pursuant to a written agreement entered into between you and AIRSEEKERS.

Nothing in this Warranty Statement affects statutory rights that cannot be excluded or limited by contract, including rights granted to consumers under laws or regulations governing the sale of consumer goods.

VII. Limitation of Liability

AIRSEEKERS shall be responsible for loss of or damage to the Product only under the following circumstances: the Product is in AIRSEEKERS’ possession, or the Product is in transit for which AIRSEEKERS is responsible.
AIRSEEKERS shall not be responsible for any loss or disclosure of data contained in the Product, including confidential information, proprietary information, or personal information.
In the following circumstances, regardless of whether any remedy provided herein fails of its essential purpose, and regardless of whether a claim is based on contract, warranty, negligence, strict liability, or any other theory of liability, AIRSEEKERS and its affiliates, suppliers, distributors, or service providers shall not be liable, even if advised of the possibility of such circumstances:

(1) Claims for damages made against you by third parties.

(2) Loss, damage, or disclosure of your data.

(3) Special, incidental, indirect, or consequential damages, including but not limited to loss of profits, business revenue, goodwill, or anticipated savings.

Regardless of the cause of the damage, the total liability of AIRSEEKERS and its affiliates, suppliers, distributors, or service providers shall be limited to the direct losses actually suffered by you and shall not exceed the amount you paid to purchase the Product.

The above limitations do not apply to personal injury (including death) for which AIRSEEKERS is legally liable, or to damages to real property and tangible personal property.

Some countries, regions, or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. Therefore, the above exclusions or limitations may not apply to you.

By using services under this After-Sales Service Policy, you authorize AIRSEEKERS to store, use, and process your contact information, including your name, telephone number, address, and email address.

AIRSEEKERS will use this information to perform the services described in this policy. We may contact you to ask about your satisfaction with our Warranty Service or to notify you of any Product recalls or safety issues.

To facilitate the above purposes, you authorize AIRSEEKERS to transfer your information to countries or regions where such transfer is necessary for conducting our business and to share such information with organizations acting on our behalf. We may also disclose such information if required by law.

You agree to comply with the export control regulations of China, the United States, Canada, the United Kingdom, the European Union, Japan, and other countries, including but not limited to relevant laws such as the Export Administration Regulations (EAR).

You undertake not to resell, export, re-export, transship, or transfer the Product in any form, whether as an individual item or as part of an integrated system, nor directly or indirectly provide the Product to any sanctioned country, region, individual, or entity included on the EAR Entity List.

Such restricted countries and regions include, but are not limited to, Cuba, Iran, North Korea, Syria, the Crimea region, Sudan, Russia, Belarus, and Ukraine (including the Donetsk and Luhansk regions).

If you violate these provisions and such violation results in AIRSEEKERS or its suppliers being subject to any sanctions, penalties, or financial losses, you shall be responsible for compensating AIRSEEKERS for all related losses, including but not limited to all costs incurred in connection with pursuing your violation.